Ross Anne T

Excellent staff, EXTREMELY nice and helpful, Dr Schaffer is excellent these people are professionals! They know what they are doing. Dr. Schaffer has always been patient with me and the communication between staff, dr.’s and myself is remarkable. Seriously, they are always on point. Medication is input correctly and quickly. They treat me like I’m one of their family. I can’t say enough good things about them. They also use the mychart app which is great for keeping track of everything.

I had my first appointment with Dr. Lembeck earlier this week after living in the area for 18 months and putting off the search for a new PCP. I previously had a MLH PCP back when I lived in Downingtown/Exton and was not overly impressed, but came back because my mom is an employee and MLH allows you to make appointments online, including choosing a date and time. One of my biggest pet peeves with doctors' offices is getting through the phone line to make an appointment and juggle my calendar with the scheduler, so this was a huge advantage right off the bat.

My experience with the front desk staff was very friendly and professional. This office is in a part of Conshy where parking is limited, but it offers free parking for patients when you check in with the front desk at the gate and let them know who you're there to see and your appointment time. The registration process was simple, and a medical assistant came to collect me right as I was finishing.

Dr. Lembeck himself came across as very empathetic and made an effort to make eye contact with me, even while he had to enter all of the information into my chart. While I was there for a routine appointment and didn't have specific medical concerns, he was attentive and a good listener. He sent me off with routine lab orders (the lab was backed up due to flu season) and a referral for a dermatologist when I asked for one.

I got my bloodwork done yesterday morning, and was pleasantly surprised to get a voicemail from Dr. Lembeck himself confirming that everything looked good, and the results were also instantaneously available in my patient portal for me to view for myself. Usually when the lab work is fine, I get a message from a medical assistant but the personal follow-up from Dr. Lembeck was a great personal touch.

Although I was there for a wellness exam, the rapport I built with Dr. Lembeck in that short visit is important in the event that I do have health concerns in the future. I feel that I can trust him with my health and wellbeing and to make decisions in my best interest. I would enthusiastically recommend Dr. Lembeck and MLH Conshohocken to anyone in the area looking for a primary care provider.