Old Navy

Just dipped in here for a couple things got what I needed some Halloween shirts and out the door I went love it love it love it

5 stars to the cashier. She did exchange for me and was very patient. Her service clearly shows that she is being trained well. Overall very good experience.

I like the fashion but this store was messy when I last visited. I still found some clothes to buy and I like the way they fit. The checkout associate was polite but there was only one checkout associate and another associate bagging online orders. It took a long time to checkout, as a result.

Everyone was very kind and helpful. I went in to exchange a couple of online purchase items for a different size. They refunded the original amount and let me find the items at my own pace. Only after paying for the new items (not having mentioned the Internet purchase exchange) did I realize the total was higher. Jessie, the Assistant Manager, explained they normally adjust prices for same item exchanges to match online prices and one of the two items cost more in-store. She quickly had my same cashier, Tamika, adjust the price of the one item, but not the other which actually saved me a few more dollars. Only at the end did I find out it's Tamika's second day. I never would have guessed; she didn't seem nervous or unsure at all. Good recruiting and training on their part. Oh, and this all happened on a federal holiday, so the kindness throughout was even more impressive (who wants to work when everyone else is off and celebrating?)