City Wide Roofing Inc

I handle many things on behalf of my mother as she is unable to do so. On April 18, 2022 (10:07 a.m.), I contacted City Wide. My mom thought she had a leak (which she didn't) & we were aware it has been years since maintenance was done on the roof. Spoke w/Elan who was pleasant & down-to-earth. Elan informed me I would be contacted when someone was available to inspect Mom's roof. Steve called me on April 18th to inform me he'll be at mom's house in 40 minutes. Steve inspected mom's roof & we spoke regarding what needs to be done. He informed me I would get a call to schedule a day to do the work. I did not receive that phone call, however, the gentlemen came to do the work on April 26th. I do not reside w/my mother so I would have to drive down to provide payment. Called City Wide to inform them I didn't receive the call but the workers were present & I had to drive down to my mother's house. My 2 year old nephew had just fallen asleep. Elan told me not to worry about it as he'll send me a link & I can pay on line. That was a relief as I didn't have to rush to mom's house with the baby. Elan stated he would send me photos of the work that was done on Mom's roof. As promised, he did so. Saw many negative reviews & I was surprised because I never had an issue with City Wide. I've dealt w/City Wide for many years & have referred them to others. Thank you Elan & the City Wide team for taking care of Mom. Regards, D.Cruz

I obtained estimates from 2 companies to install a shingle roof on my single home in pine valley. The estimator Jimmy communicated that he would visit the property and provide a written estimate with scope of work. CityWide was not the cheapest estimate I received, however after reviewing the guarantee and choosing materials they contacted me with an install date. The salesperson was honest and upfront that I may have a slight delay due to weather . This was fine with me, I would rather wait for ideal conditions when spending this kind of money.
The new roof looks great and the installers did a fantastic job ensuring I had no debris left behind. . Thank you Citywide. I have several properties and will continue our business relationship

I've had a fair share of roofers and I have to say my experience with City Wide has been a very good one. Jimmy is very fast in coming out to inspect and giving us estimate and the price is very reasonable. The guys who come out to do the work are very respectful and professional and do very good work as well. The only thing is that customer communication could be better. I understand that scheduling could be hard due to changing weather conditions but it would be good to keep the customers informed of changes.