Andrew Lotocki

I recently visited the Sam Ash store at Franklin Mills to purchase a replacement part for my Fender bass. Although they didn't have it in stock, Andrew, the sales rep. was able to locate the item at their warehouse and arrange to have it shipped to my home. Overall, a very positive experience! Good service makes a difference!

Called ahead of time for a cord I needed. They were professional and kind enough to check to see off they had the cord there in store, which they did. When I got to the store the employees were nice and professional. They gave me the cord I was looking for and helped me promptly at the register. Everything was great! Thanks!

The people here are very friendly, they even encourage you to take guitars off the wall and play them for hours. Had a great time and bought a guitar myself, the attention to the customer was exceptional. Will definitely come back.

Andrew is not only a good friend of ours, but the whole Sam ash crew is fantastic! We always have the best experience and just come to hangout! Andrew is the best when it comes to any questions, purchases and buy ins! Thanks for being awesome dude! Steph and Michael!

This is what a music shop is supposed to be. You are greeted and welcomed to ask questions when you would like. You can browse unencumbered by stalking or pressure to upsell but simply say “excuse me” and the help is there and feels like real help. I definitely felt like I was informed on the options for my needs. Shout out to Andrew for both great knowledge and personality that will make me return even if it’s for something I could just order. I can say I left a more informed musician.